If you are shopping for car insurance and have been considering Metlife car insurance for your coverage needs, you might like to know what past and present Metlife customers think about the company. While no car insurance company can please all customers or policy holders, many common user reviews about the Metropolitan Car Insurance Company might surprise you. Here are some samples of common user reviews about the company along with customer satisfaction data gathered at various ratings and reviews websites on the Internet.
MetLife Car Insurance Rates
Many past and present car insurance customers state that MetLife originally offered them very competitive rates on car insurance. However, many customers also complained that MetLife steadily increases the prices of car insurance premiums for no apparent reason at all. Even safe drivers, or drivers with no speeding tickets or accidents, are forced to endure price increases at renewal time. Because MetLife usually only allows six-month policies, MetLife customers are usually required to pay a higher rate every six months. Here is a summary of some of the reviews regarding MetLife car insurance rates:
Summarized User Review:
“Metlife will only issue a policy for 6 months at a time. I have been with them for 3 years and rates go up every six months. Once it went a whole lot – for no reason. I am looking for a new car insurance company!”
Metlife Claims Handling
Many user reviews from past and present MetLife car insurance customers about the company's claims handling tend be very negative as well. Many ratings and reviews websites have countless postings from MetLife car insurance customers - both past and present - that complain about slow payments or refusals to pay claims at all. Here is a summary user review that is typical of many found on popular ratings and review websites:
Summarized User Review:
“MetLife is so slow to pay claims. Have been fighting with them for months over a relatively small claim and keep receiving conflicting information from different representatives. Claims adjusters don't return phone calls, paperwork is lost and every part and dollar on a repair estimate is scrutinized and questioned. They are a complete waste of time and money.”
Other interesting information
Free Advice, which is a popular online ratings and reviews site contains many user ratings and reviews about MetLife car insurance. In addition, the Free Advice website publishes surveys of Metropolitan Life Insurance Company customers regarding their satisfaction with the company. A survey of past and present MetLife customers that offered reviews and ratings on the company revealed the following:
When asked if they were satisfied with the MetLife insurance company, users that reviewed the company answered:
- 25% were extremely satisfied
- 15% of very satisfied
- 4% somewhat satisfied
- 9% unsatisfied
- 47% very unsatisfied
When asked if they would consider renewing their insurance policies with MetLife, the results were similar. The results were:
- 22% definitely
- 13% probably
- 50% might or might not
- 9% probably not
- 41% definitely not
As you can see, about twice as many past and present MetLife car insurance customers are very unsatisfied with the company's product and services than those customers that are very satisfied. When it comes to MetLife car insurance coverage, it looks like the verdict is - you should consider other companies.
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