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| | FREQUENTLY ASKED QUESTIONS AND ANSWERS |
| Q: | I have never had a vehicle stolen. Why do I need the Theft Loss Protectionsm system? |
| A: | According to the FBI a vehicle is stolen every 21 seconds. It takes an experienced car thief with a screwdriver as little as 7 seconds to break in and less than a minute to start & drive away with your vehicle. The National Insurance Crime Bureau estimates that the cost of vehicle theft (insurance premiums, repair costs, and new vehicle replacement) to consumers is more that $7.5 billion annually.
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| Q: | I'm insured, why should I purchase the Theft Loss Protectionsm System? |
| A: | If you review your insurance policy, you will see that it does not cover all the costs associated with vehicle theft. For Example:
Insurance Policy Deductible: With insurance premiums rising, many consumers choose higher deductibles to reduce their expense. These can range from $500 to $1000.
Sales Tax: The insurance policy payoff will be for the book value of the vehicle and does not include the sales tax incurred for the purchase of a replacement vehicle.
Rental Car: Many insurance policies do not provide rental car reimbursement.
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| Q: | What guarantee do I have if the Theft Loss Protectionsm system doesn't prevent my vehicle from being stolen? |
| A: | In the event the Theft Loss Protectionsm system fails to prevent the protected vehicle from being stolen and further that the alphanumeric identification code fails to effect recovery of the protected vehicle or the protected vehicle is recovered and your primary insurance company declares it a total loss as a direct result of the theft you will receive (1) $1000.00 as a cash benefit and (2) a credit of $2000.00 for the sole purpose of purchasing a replacement vehicle from CarsDirect.com.
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| Q: | Is the Theft Loss Protectionsm system reliable? |
| A: | Yes, it is the only security product that cannot be incorrectly wired, bypassed, neutralized, or removed. There are no keys to lose, no codes to forget, and it cannot wear out.
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| Q: | Can I install the Theft Loss Protectionsm system myself? |
| A: | Yes, simply apply a set of decals and labels to predetermined locations on your vehicle, fill out the registration form and you are done.
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| Q: | Aren't the labels just stickers? |
| A: | No, the labels are tamper resistant. Even if the labels are tampered with or removed, a unique imprint remains on the painted surface. This imprint is invisible to the naked eye, however investigators can quickly read it by using an ultraviolet light. The label system is manufactured for us by the Industrial and Automotive Products Division of Avery Dennison.
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| Q: | Do I have to apply the window warning decals to my vehicle? |
| A: | Yes, the window warning decals alert car thieves that your vehicle's parts are permanently and invisibly identified with a traceable number.
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| Q: | Can I transfer the limited Guarantee if I sell my vehicle? |
| A: | No. However, even though the limited Guarantee can't be transferred to a new owner, the labels and decals will continue to provide piece of mind.
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| Q: | How long is the limited guarantee in effect? |
| A: | New vehicles are covered for 5 years and used vehicles are covered for 3 years.
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| Q: | I drive a lot of miles. Are there any mileage restrictions? |
| A: | No. Plus, your benefits are good anywhere you want to travel in the United States and Canada.
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| Q: | If my vehicle is stolen and not recovered how do I file a claim? |
| A: | You must provide the following documentation: - A complete, legible copy of the primary insurance company's settlement statement, include cause of loss and settlement amount.
- A complete, legible copy of the police report made for the incident.
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