Better Business Bureau Slams Tesla Over Poor Customer Service

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Automotive Editor

Anthony Alaniz is an award-winning journalist living in southeast Michigan. His professional writing career spans nearly a decade, ranging from writing for the local newspaper to Autoweek and Motor1. When he's not writing about cars, he covers the horror film genre at Modernhorrors.com.


, Automotive Editor - April 24, 2018

Not all complaints are about the cars though.

Tesla may look like a shiny tech company on the outside, ready to revolutionize the automotive industry. However, it still has to deal with something all business experience – unhappy customers – and in that department, the automaker has room to improve. According to The San Jose Mercury News, Tesla earned an “F” rating with California's Better Business Bureau.

“They're a fine company, they make fine products,” Steve McFarland, Chief Executive of the Better Business Bureau for Silicon Valley and Los Angeles, told the publication. “We just don't want companies to ignore consumers.”

Customers have filed 65 complaints with the company with Tesla resolving just 23 to the customer's satisfaction. Customers didn't respond or notify the BBB about any resolution in 17 cases. Tesla didn't respond to 15 claims. In 10 cases, the automaker failed to make a good-faith effort to resolve the complaint.

Complaints included a floor mat bunching under the accelerator causing it to stick, a suspension problem Tesla said occurred due to an impact and refused to fix the damage under warranty, and someone buying two Tesla T-shirts who didn't receive the proper receipt via email and couldn't return the shirts.

“While we can always do even better, the BBB numbers are based on a tiny number of customer issues dating back several years, most of which were resolved a long time ago,” a Tesla spokesperson told The Mercury News. “Everything we've achieved is due in large part to the goodwill of our customers, so this is something we care deeply about.”

, Automotive Editor

Anthony Alaniz is an award-winning journalist living in southeast Michigan. His professional writing career spans nearly a decade, ranging from writing for the local newspaper to Autoweek and Motor1. When he's not writing about cars, he covers the horror film genre at Modernhorrors.com.