Carvana Offers Contactless Deliveries Amidst COVID-19

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Automotive Editor

Based out of the Washington, D.C. area, Joel Patel is an automotive journalist that hails from Northern Virginia. His work has been featured on various automotive outlets, including Autoweek, Digital Trends, and Autoblog. When not writing about cars, Joel enjoys trying new foods, wrenching on his car, and watching horror movies. 

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, Automotive Editor - March 20, 2020
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Traditional dealerships aren’t the only ones that are feeling the effects of the spread of the coronavirus. Online used car retailer Carvana became popular for offering buyers with the ability to use one of their massive vending machines to pick up their vehicle and for delivering cars straight to buyers’ houses, but it's had to update the way consumers can take delivery of their vehicles because of the virus.

Going forward, Carvana will be sanitizing its vehicles, facilities, and car transportation vehicles more judiciously. The company will also be implementing social distancing practices at its workplaces and with all customer interactions, which is something that the government has recommended everyone should do.

Previously, owners that purchased a vehicle with Carvana had to directly deal with one of the company’s delivery agents. But that won’t be the case going forward. Instead, Carvana employees will be able to complete the delivery process from their haulers over the phone in what it’s calling “contactless delivery.”

If you choose to pick up your vehicle from one of the company’s vending machines, you can still do so, but only if you live in an area without a regional lockdown. For those locations, consumers can opt for a “contactless delivery” at a different date.

Carvana warns interested buyers of possible delays involving deliveries, as different regions have different government rules that could affect deliveries. The company specifically cites Pennsylvania and the Bay Area, California. If your delivery happens to be affected, Carvana will reach out to you directly as soon as it has knowledge of any delays.

With dealers taking their sales online and offering consumers with at-home delivery and pick up services for maintenance, we can see Carvana’s online traffic decreasing. Carvana was one of the few websites, Vroom is another one that comes to mind, that offered consumers with the ability to purchase a car online without the hassle of going to a traditional dealer. With the coronavirus forcing traditional dealerships to shift toward online sales, it could eat into their business.

Still, if you’re looking to purchase a car at the moment, “contactless delivery,” whether it’s from Carvana or a traditional dealership, is the best way to go as it can decrease your chances of getting sick. At the time of writing, data from Johns Hopkins University & Medicine claims that there are a total of 13,680 confirmed cases of coronavirus and 200 deaths that were caused by the virus in the U.S.

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, Automotive Editor

Based out of the Washington, D.C. area, Joel Patel is an automotive journalist that hails from Northern Virginia. His work has been featured on various automotive outlets, including Autoweek, Digital Trends, and Autoblog. When not writing about cars, Joel enjoys trying new foods, wrenching on his car, and watching horror movies. 

Follow On: Twitter

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